Red Light Therapy Goggles

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  

• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  

• If your item is on backorder or unavailable, we will reach out to you via email.

• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  

• We will send you the tracking information within 24 hours to the email address you provided when checking out.  

• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  

• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 

• We do not offer Cash On Delivery.  

• A phone number is required by the freight company so a delivery appointment can be made.  

• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   

• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

• Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.

• To avoid a delay in receiving your order from customs, consider the following:

• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

• We do not refund original shipping charges for goods that are refused for delivery at customs.

• We will deduct all additional fees resulting from refused international shipments from your refund.

• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.

• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@vitalo2wellness.com

Damages:

• Please inspect the packaging of your items when they arrive.

• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  

• If your item(s) do arrive damaged, please send photos to support@YOURDOMAIN.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.

• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 

• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.

• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 

• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Freight LTL Shipment — Important Information

Large and heavy items (such as hyperbaric chambers) will be delivered via LTL freight with a lift-gate truck. Please read the following carefully to avoid delivery delays or unexpected charges.

1. Delivery Appointment Required:
   Once your item arrives at a local freight terminal near your city, a dispatcher will call you to schedule a delivery appointment. Your item will not be delivered until this appointment is confirmed.

2. Presence Required for Delivery:
   You must be present at the delivery location during the scheduled delivery window to receive and sign for the item.

3. Delivery Windows Only (No Fixed Time):
   Freight companies only offer delivery windows (e.g., 8 am – 12 pm or 12 pm – 4 pm, Monday through Friday). Exact appointment times (e.g., “9:00 am”) are not available.

4. Provide a Valid Phone Number at Checkout:
   This number will be used by the freight carrier to schedule your appointment. An invalid or missing number can delay delivery and may result in storage fees.

5. Answer Incoming Calls from Unknown Numbers:
   Please do not screen your calls while awaiting delivery—dispatchers may call from unfamiliar or toll-free numbers.

6. Curbside Delivery:
   The item will arrive via a lift-gate truck with one delivery driver. It will be placed as close to your door as possible (curbside or driveway). Due to the size and weight of some products, in-home placement is not guaranteed.

7. Keep All Packing Materials:
   If you wish to return your item for any reason, you must retain all original packing materials, including the pallet.

How to Handle Damages or Discrepancies at Delivery

Carton packaging appears damaged (ripped, dented, punctured, or open):

• Inspect the contents immediately with the driver present.

• If you find any damage:

  • Note it clearly on the carrier’s delivery paperwork.

  • Take photos.

  • Notify VitalO2Wellness immediately at support@vitalo2wellness.com or call us at (800) 290-8659.

If you cannot inspect the contents at delivery:

• Still note the visible damage on the paperwork as:
  “Carton damage, subject to inspection”
  (Include a brief description of the visible damage.)

• You have 48 hours after delivery to inspect and report any concealed damage.

If the product is exposed or the packaging is severely damaged:

• Refuse the delivery.

• Sign the freight paperwork:
  “Carton damaged and refused”

• Contact VitalO2Wellness immediately at support@vitalo2wellness.com