Frequently Asked Questions (FAQs)
How fast do you ship out?
Usually within 1–2 business days.
When will I receive tracking for my order?
As soon as your package ships out, we’ll send you a tracking number via email.
How long will my order take to arrive?
Typically 3–10 business days depending on shipping method and destination. Special orders or backorders may take longer—we’ll contact you if that’s the case.
Which courier will deliver my package?
We ship via UPS, FedEx, and USPS. Courier selection depends on package size and destination.
If something is out of stock, can I backorder or special order it?
Yes! Please contact us by phone or email to place your special order.
Can I place my order over the phone?
Absolutely! Call us anytime between 9am–5pm PST at (800) 290‑8659.
Do you offer free shipping?
Yes! Free shipping is available for all orders within the continental 48 U.S. states. Additional charges may apply outside that region.
Do you ship internationally?
Not directly through our website. If you live outside the continental U.S., please call or email us for a custom shipping quote.
Do you have a showroom?
We operate 100% online and ship directly from U.S. warehouses. We do not currently maintain a showroom.
We hope you enjoy our products as much as we enjoy offering them. If you have any questions or comments, don’t hesitate to contact us!. Questions? Feedback? We’d love to hear from you.