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Return Policy





VitalO2Wellness.com 30-Day Satisfaction Guarantee Return Policy

VitalO2Wellness.com is committed to providing the best customer service in the oxygen wellness industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.

  • There is a 15% restocking fee.

  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.

  • We will refund the product price minus any applicable fees and charges.

  • Original shipping charges are non-refundable.

  • You are responsible for any return shipping charges.

  • Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned:

  • Products which are eligible for parts under manufacturer warranty

  • Products that have had their original manufacturer packaging opened

  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to support@vitalo2wellness.com

Exclusions

VitalO2Wellness.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected—it is located under the "Returns" tab on the product page and below:
INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE

Return Procedure

  • All return requests must be submitted in writing and sent to returns@vitalo2wellness.com

  • If your return is approved, you will receive an email with return instructions.

  • Securely pack all returned items in the original packaging and include any paperwork requested in the return approval email.

  • Take a photo of the package and/or item before shipping.

  • Ship the package and provide the tracking number to us.

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • If approved, your refund will be processed to the original payment method within 10 business days.

Cancellations

  • Orders can be canceled free of charge within 48 hours if the item has not yet shipped.

  • Orders canceled after 1 hour (once stock is confirmed) incur a 5% cancellation fee.

  • Shipped orders must follow the standard return policy.

  • Refunds will only be issued to the original credit card used for the order.

Pre-Orders

  • If an item is out of stock, we’ll notify you via email with ETA and alternatives.

  • If you don't want to wait, you can switch products or cancel at no fee.

  • Confirmed pre-orders that are canceled before shipping incur a 5% processing fee.

  • Once shipped, standard return policy applies.

Damaged Merchandise

If your item arrives damaged, contact support@vitalo2wellness.com to arrange a replacement and pickup.
Refer to our [Shipping Policy] for more details.

Defective Merchandise

Most products come with at least a 1-year manufacturer’s warranty. Check the “Warranty” tab on the product page.
If you discover any defects, contact us and we’ll help facilitate replacement at no cost.
📧 support@vitalo2wellness.com

PLEASE READ

It is the customer’s responsibility to return products in new condition with original packaging to the proper warehouse.

  • Always use a tracking number and consider shipping insurance.

  • Items received in damaged or used condition may be rejected or returned at your expense.

  • Items will be held for 30 business days before being disposed of or donated unless requested otherwise in writing.

  • Please allow 7–14 business days for processing after we receive your return.

If you attempt to return an item without an RMA, after 30 days, or in unacceptable condition, the item may be refused or shipped back to you at your cost. Additional fees may apply.

📧 Questions? Email us: support@vitalo2wellness.com
📞 Call us: (800) 290‑8659